Answering reviews is a Sisyphean task. Hand us the rock.
Every review on Google, TripAdvisor, Booking and Expedia answered in less than 24 hours, in your hotel's voice. Plus one page that tells your GM what guests are really saying. Your team goes back to the guests standing in front of them.
One page. Two minutes. One thing to do.
Every Monday your GM gets what guests loved, what keeps coming up, and one concrete action for the week. Staff praised by name, ready for line-up. No need to read a single review.
The queue is never done.
Your team clears every review on Sunday night. By Tuesday there are new ones. The task never ends, it is never urgent at 10 AM, and it always loses to the guest at the front desk. As it should.
What does TripAdvisor cost your hotel per year?
Not the listing. The labor. Count every platform, every review, and the manager who answers them.
Every review. Within 24 hours.
AI-assisted. Risk-aware. Human-supervised. Routine reviews follow your approved voice and rules. Sensitive, legal, safety, compensation and low-score reviews are escalated for additional review before publication.
We collect
New reviews from Google, TripAdvisor, Booking, Expedia and Hotels.com, as they come in.
We draft in your voice
Specific to each guest, built from your brand voice guide. No copy-paste replies.
We check the risk
Facts, tone and platform rules. 1–2 star, legal, safety and compensation cases go to you first.
Posted within 24 hours
Sensitive replies post as soon as you approve. Every review is logged and tagged by department, topic and staff name.
Built around hotel operations, not marketing dashboards.
No passwords shared.
Access runs through each platform's own user roles.
Sensitive cases require approval.
Low-score, legal, safety and compensation cases wait for your sign-off.
No refunds, compensation or admissions made without authorization.
We never promise what only you can decide.
One predictable monthly cost. One less recurring task for your team.
Your price depends on the size of your hotel and its review volume. No setup fees. No long-term commitment. Every engagement starts with a free audit.
Get your quote with a free audit- Google, TripAdvisor, Booking, Expedia and Hotels.com
- Every review answered within 24 hours, in your voice
- Sensitive cases escalated to your GM before posting
- Weekly one-page GM brief
- Staff mentions by name
- Daily status email
Free review audit
A one-page report on your hotel, in your inbox within one business day:
- Response coverage on each platform
- How quickly your hotel appears to respond
- Your estimated yearly cost of answering in-house
- Top recurring guest concerns
- Positive themes and employee mentions
- One issue your GM may want to investigate